Last updated: August 16, 2026
These Terms and Conditions govern access to and use of the application, website, and related services of Habla Pue, operated by DAISSACA E.I.R.L. By registering, accessing, or using the platform, you agree to be bound by these Terms.
Habla Pue is a technology platform that facilitates interaction between people seeking access to certain conversation, guidance, companionship, or video call interaction services, and people who independently offer those services through the Platform.
By registering for, accessing, or using Habla Pue, the user declares that they have read and accepted these Terms and Conditions. If a person does not agree with these Terms, they must refrain from using the Platform.
Legal entity: DAISSACA E.I.R.L
Commercial name: Habla Pue
Contact email: administrador@hablapue.com
Website: https://hablapue.com/
Habla Pue acts as a technology platform and intermediary between users and independent providers.
The Platform provides technological infrastructure to:
Habla Pue is not the provider and, unless expressly stated otherwise, does not directly provide the conversation, interaction, or provider services offered by each provider.
Habla Pue has a single contractual relationship with the user. The same person may use the platform as a user, as a provider, or in both capacities, and the applicable obligations will depend on the activity they carry out within the platform.
Providers act independently and are responsible for the services they offer.
The existence of a provider account, profile, or category within Habla Pue does not mean that Habla Pue guarantees their opinions, knowledge, results, recommendations, or personal characteristics.
Habla Pue’s intermediation structure is designed to separate the service provided by the provider from the technological and intermediary services provided by Habla Pue.
Peruvian law recognizes commercial commission as a type of mandate for commercial acts or transactions, including the possibility that the commission agent may act in its own name or on behalf of the principal.
User: A person who uses Habla Pue to access the Platform and consume services offered by providers.
Provider: An independent person who uses Habla Pue to offer services to users.
Coins: An internal economic unit used within Habla Pue to access certain services or perform certain operations within the Platform.
Coins do not constitute legal tender, electronic money, a bank deposit, or an investment instrument.
Coin purchase: A transaction through which the user acquires coins to use within Habla Pue.
Consumption: The use of coins to access a service or operation within the Platform.
Referrer: A user or participant who, in accordance with Habla Pue’s current rules, may generate certain benefits by referring participants.
Balance: The amount of coins or economic rights recorded in an account in accordance with Habla Pue’s rules.
To use certain Habla Pue features, it will be necessary to create an account.
The user must provide truthful, complete, and up-to-date information.
The user is responsible for:
Habla Pue may request additional information when necessary to verify identity, prevent fraud, protect the Platform, or comply with legal obligations.
A person may maintain only the accounts permitted by Habla Pue’s current rules.
Creating accounts intended to evade restrictions, manipulate promotions, generate self-referrals, or artificially alter the economic functioning of the Platform is prohibited.
The use of Habla Pue is subject to the minimum age established by the Platform and applicable law.
Habla Pue may request age or identity verification mechanisms when necessary.
It is not permitted to use the Platform to allow minors to access age-restricted features.
The protection of minors is a priority safety rule of the Platform.
Habla Pue may implement identity verification processes for users and, especially, for providers seeking to receive settlements or payouts.
Verification may include:
Habla Pue may temporarily suspend certain features while a verification is pending.
Personal information will be processed in accordance with Habla Pue’s Privacy Policy and Peruvian personal data protection law.
Law No. 29733 protects the fundamental right to personal data protection, and its current Regulation was approved by Supreme Decree No. 016-2024-JUS, effective as of March 31, 2025.
Coins are an internal economic unit of the Platform.
The coins:
The acquisition price of the coins and their use within the Platform are subject to the conditions in force at the time of each transaction.
Users may acquire coins through the payment methods enabled by Habla Pue.
The applicable price will be the one shown to the user before confirming the transaction.
The number of coins received will depend on the package or modality purchased.
The user must review the transaction details before confirming the purchase.
Once a purchase has been correctly confirmed and processed, the coins will be credited to the corresponding account.
Fees or charges applied by payment providers may affect the amount effectively processed by the payment method, without necessarily implying a change in the number of coins corresponding to the user.
Habla Pue may distinguish between coins directly purchased by the user and coins obtained through activities permitted by the Platform.
This distinction may determine the features available for each type of coin.
In particular, certain coins purchased for use within Habla Pue may not be directly converted into money or withdrawn by the user.
The economic rights that may correspond to providers or referrers shall be governed by the specific rules applicable to those roles or functions.
Coins may be consumed, among other features, through:
Consumption occurs when the corresponding transaction is executed in accordance with the Platform’s rules.
Once consumed, the coins may automatically generate the corresponding economic distribution among the participants contemplated by the model.
When the user initiates or participates in a video call subject to coin consumption, the applicable cost will be the one indicated by the Platform.
Consumption may depend on variables such as:
The user will be informed of the applicable conditions before or during use of the feature, as appropriate.
Once coins have been consumed for a video call, the consumption will be deemed completed.
The end of a call does not automatically imply reversal of the consumption corresponding to time effectively used.
Habla Pue may allow users to use coins to send gifts or other digital items to providers.
These operations may generate an economic distribution in accordance with the current rules.
Digital gifts do not constitute physical goods and do not create any right to delivery of material goods.
When an operation generates economic distribution, Habla Pue may allocate the corresponding amounts in accordance with the current rules.
Depending on the operation, there may be participations corresponding to:
The distribution will be carried out in accordance with the rules applicable at the time the economic event is generated.
The percentage applicable to a provider may depend on their level within the Habla Pue system.
Habla Pue may establish different provider levels.
A level may be determined using objective criteria defined by the Platform, including economic activity generated during specific periods.
A provider’s level may increase or decrease according to the current rules.
The percentages applicable to each level will be those communicated by Habla Pue and may be modified for future operations.
A modification of levels or percentages shall not retroactively affect transactions already completed.
Habla Pue may implement referral programs.
The benefits of a referral program will be subject to the conditions in force at any given time.
The following will not be permitted:
Habla Pue may suspend, reverse, or cancel rewards obtained through activities contrary to these Terms.
Providers may accumulate economic rights arising from valid transactions carried out through the Platform.
The balance shown on the Platform constitutes an internal record subject to:
The existence of a balance does not imply that Habla Pue must make immediate payment if the amount is subject to verification, blocking, or any other condition provided for in these Terms.
Providers who meet the conditions established by Habla Pue may request withdrawal of available amounts.
Habla Pue may establish:
Withdrawals may be temporarily withheld where there are reasonable indications of:
Each provider is responsible for complying with the tax obligations applicable to the income they obtain.
Habla Pue does not assume the provider’s personal responsibility for their tax filings, payments, tax registration, or any other obligations that legally correspond to the provider.
Habla Pue may provide information related to transactions and settlements carried out through the Platform where appropriate.
The status of independent provider means that the provider must manage their own tax obligations according to their personal situation and the country in which they are required to pay taxes.
Providers act independently.
These Terms do not create between Habla Pue and the provider any:
The provider chooses to participate in the Platform and is responsible for the activities they carry out within it.
Habla Pue does not guarantee that a provider will obtain any particular level of income.
Each provider is responsible for the content and nature of the service they offer within the Platform.
Habla Pue provides the technological infrastructure and intermediation necessary to facilitate interaction, but does not guarantee:
The user must evaluate for themselves the information provided during an interaction.
Where a service may involve matters that require professionals licensed or authorized by law, the user must verify the relevant credentials and must not assume that a person’s presence on Habla Pue constitutes professional accreditation.
Users must use Habla Pue lawfully and respectfully.
The following is prohibited:
Providers must:
The Platform may establish additional rules specifically applicable to providers.
It is prohibited to use Habla Pue for activities involving unlawful content or conduct, including, among others:
Habla Pue may adopt immediate measures when it detects conduct that may represent a serious risk to users, providers, or third parties.
Habla Pue may implement moderation, detection, and review mechanisms.
Users and providers may report conduct they consider contrary to these Terms.
Habla Pue may review available information to determine the corresponding measures.
Such measures may include:
Habla Pue may suspend an account where there are reasonable grounds related to:
Where possible and appropriate, Habla Pue may inform the user of the general reason for the measure.
However, Habla Pue may limit the information provided where doing so could compromise:
Habla Pue may establish expiration rules for certain coins or promotional benefits.
The applicable conditions will be communicated to the user.
Coins may also become unusable where an account is suspended or terminated for causes provided in these Terms, without prejudice to the rights that may legally correspond to the user.
Promotional coins may be subject to conditions different from purchased coins.
Coin purchases will be subject to the conditions informed at the time of the transaction and to any non-waivable consumer rights that apply under applicable law.
Where a transaction has been effectively consumed, Habla Pue may refrain from automatically reversing the consumption, except where required due to:
Nothing in these Terms is intended to eliminate rights that consumers may have under applicable law.
The Peruvian Consumer Protection and Defense Code constitutes the general framework applicable to consumer relationships and has an updated version published by Indecopi.
Habla Pue may modify:
Changes will apply prospectively, unless applicable law provides otherwise.
A modification shall not retroactively alter a transaction already completed.
Habla Pue will seek to keep the Platform available, but does not guarantee permanent and uninterrupted availability.
Interruptions may occur due to:
Where reasonably possible, Habla Pue will seek to communicate relevant maintenance.
Habla Pue may use technology and payment providers for certain functions.
These providers may be involved in:
Use of third-party services may also be subject to their own terms and conditions.
Habla Pue does not fully control the operational policies of those third parties.
The Platform, including where applicable:
belongs to Habla Pue or is used under authorization.
The user receives only a limited right to use the Platform in accordance with these Terms.
It is not permitted to copy, modify, distribute, decompile, reverse engineer, or commercially exploit elements of the Platform without authorization, except where expressly permitted by applicable law.
Where the Platform allows content to be published, the user or provider will be responsible for ensuring that such content is lawful and respects the rights of third parties.
The user must not publish content that:
Habla Pue may remove content that violates the Platform’s rules or applicable law.
Personal data will be processed in accordance with applicable Peruvian law and Habla Pue’s Privacy Policy.
Data may be processed, as applicable, to:
The Privacy Policy should specifically explain the processing carried out and the rights of data subjects.
Habla Pue may retain records related to use of the Platform, including where applicable:
Retention will take place for as long as necessary for the relevant purposes and in accordance with applicable legal obligations.
Internal records may be used to investigate disputes, fraud, errors, complaints, and other incidents.
Habla Pue will issue the payment receipts that correspond according to the nature of the transactions and the applicable tax legislation.
The tax treatment of a transaction does not by itself modify the economic nature of the coins or automatically convert into Habla Pue’s income the amounts corresponding to other ecosystem participants.
Where applicable, receipts will reflect Habla Pue’s own transaction or income in accordance with the applicable tax rules.
Each participant will be responsible for the tax obligations that legally correspond to them.
In particular:
Habla Pue may provide the information necessary for each participant to comply with their obligations.
Habla Pue may allow participation by users and providers located outside Peru.
The availability of certain features may depend on the user’s or provider’s country.
Habla Pue may restrict certain countries or territories for reasons related to:
The tax treatment of an international transaction may vary depending on the nature of the transaction and the location of the participants.
Prices may be shown in the currency determined by Habla Pue or by the payment provider.
Where currency conversion exists, the amount effectively charged may depend on the exchange rate applied by:
The user must review the final amount before confirming a transaction.
Habla Pue will implement reasonable measures intended to protect:
Users must also adopt security measures, including protecting their credentials and devices.
No system connected to the Internet can guarantee absolute security.
Habla Pue will be liable in accordance with applicable law for the services it actually provides.
Without prejudice to the foregoing, Habla Pue will not be liable for:
Nothing in these Terms limits consumer rights that cannot legally be excluded.
Users may contact Habla Pue through the official channels published on the Platform.
Habla Pue will handle inquiries, requests, and complaints in accordance with established procedures and applicable law.
Where applicable, a Consumer Complaint Book (Libro de Reclamaciones) will be made available in accordance with applicable obligations.
Habla Pue will seek to resolve any dispute directly through its support channels.
This does not limit the consumer’s right to go to the competent authorities or use dispute resolution mechanisms recognized under Peruvian law.
Habla Pue may modify these Terms when necessary due to:
Material modifications will be communicated through the mechanisms available on the Platform where appropriate.
Use of Habla Pue after a new version enters into force will imply application of the new Terms, to the extent permitted by applicable law.
The user may stop using Habla Pue and request termination of their account through the available mechanisms. For more information, see: https://hablapue.com/delete-account/
Habla Pue may terminate or suspend an account where there is a breach of these Terms or where necessary for legal, security, or Platform integrity reasons.
Termination of an account does not necessarily immediately delete all records associated with it, due to legal, accounting, tax, security, or fraud-prevention obligations.
If any provision of these Terms is considered invalid or unenforceable, the remaining provisions will continue in force to the extent permitted by applicable law.
Failure by Habla Pue to immediately exercise a right does not necessarily imply waiver of that right.
These Terms shall be interpreted in accordance with applicable law and, in particular, with the Peruvian rules that may be relevant when the legal relationship is subject to them.
By creating an account, using restricted features, purchasing coins, or using Habla Pue services, the user declares that they:
DAISSACA E.I.R.L
Habla Pue
Email: administrador@hablapue.com
Website: https://hablapue.com/