Privacy Policy

Last updated: June 17, 2026

This Privacy Policy explains how DAISSACA E.I.R.L, operating under the commercial name Habla Pue, collects, uses, stores, protects, and when necessary shares personal data in connection with its mobile application, website, web services, and related features, including future access through web.hablapue.com.

1. Scope

This Policy applies to the Habla Pue mobile app, the informational website, the web-based chat access service, QR-based login features, and any other digital service operated by Habla Pue that links to this Policy.

2. Adults only

Habla Pue is intended exclusively for adults. By registering for or using the service, you represent and warrant that you are at least 18 years old and legally able to accept this Policy and our Terms. We do not allow minors to use the platform.

If we detect reasonable signs that an account may belong to a minor, we may restrict access, request verification, suspend the account, or permanently remove it.

3. Data we collect

3.1 Account and identity data

• Username, display name, and internal user identifiers.
• Phone number used for account registration, login, verification, security, and account recovery.
• Date of birth and other basic profile information.
• Information submitted for account security or identity checks when required.

Phone numbers are used primarily for authentication and security. They are not intended to be publicly displayed to other users as a normal feature of the service, unless a specific feature clearly states otherwise.

3.2 Messages and user-generated content

• In-app messages exchanged between users.
• Profile content, images, videos, text, and other content uploaded by users.
• Operational information related to chats, interactions, and video session activity.

3.3 Photos, videos, files, and verification materials

• Profile photos and other media uploaded within the platform.
• Videos and visual content uploaded by users where such features are available.
• Documents, images, or temporary verification materials submitted for safety, identity, age, or compliance checks.

If a user appears to be underage or if additional verification is reasonably required, Habla Pue may request supporting verification material. Such material may be processed solely for safety, fraud prevention, age verification, compliance, or account review purposes.

As a general rule, verification materials may be retained for up to 7 days and then deleted or anonymized, unless a longer retention period is reasonably necessary for fraud prevention, appeals, abuse investigations, legal compliance, or protection of the platform or its users. As a general rule, we do not intend to store the full document number unless strictly required by law or a valid legal need.

3.4 Financial and transaction-related data

• Purchase history related to coin packages or in-platform credits.
• Transaction references, amounts, payment status, and related operational records.
• Internal records about virtual balance usage, coin consumption, allocations, or settlements within the platform.

3.5 Contacts and privacy-related matching

• Contact data, if the user voluntarily authorizes access for specific platform features.
• Contact-based matching, hiding, blocking, or visibility limitation features.
• Relationship data used to avoid showing profiles to personal contacts or mutual contacts when such features are enabled.

Contact data is used for privacy and safety features, including hiding, limiting visibility, blocking, or reducing unwanted exposure to known contacts or mutual contacts. We do not collect contacts for public display or sale.

3.6 Technical, device, and security data

• Device identifiers, session identifiers, and technical access data.
• Authentication logs, activity records, security events, and anti-abuse records.
• Information necessary to maintain service stability, integrity, and security.

3.7 Website and web access data

• Cookies, local storage, and similar technologies.
• Technical data associated with web login sessions, including QR-based chat access.
• Data related to purchases or service usage from the web platform, if enabled.

4. How we collect data

• Directly from you when you register, use the service, complete your profile, upload content, or make purchases.
• Automatically through the technical operation of the app, website, security systems, and related technologies.
• Through verification and safety review processes when necessary.

5. Why we use data

• To create, maintain, and secure user accounts.
• To provide chats, profile features, filters, interactions, and related platform functions.
• To support video sessions and related operational controls.
• To process purchases, virtual coin usage, internal allocations, and related service operations.
• To detect, prevent, investigate, and respond to fraud, abuse, spam, impersonation, or policy violations.
• To verify age, identity, or compliance where reasonably necessary.
• To respond to support requests, legal obligations, and operational incidents.
• To improve security, reliability, and overall service quality.

6. Private communications and safety controls

Communications between users, including chats and video interactions, are generally intended to be private within the service. However, Habla Pue may apply proportionate automated safety and moderation measures to protect users, enforce policies, prevent fraud, and comply with legal obligations.

Such measures may include temporary automated analysis of content, technical review signals, or occasional safety-related captures where reasonably necessary to detect serious violations. If no issue is detected, such material may be discarded. If a possible violation is detected, relevant material may be retained as evidence for as long as reasonably necessary for review, appeals, fraud prevention, legal compliance, or protection of the platform and its users.

7. When we share data

We do not sell personal data. However, certain data may be processed or transmitted to service providers or third parties when necessary to operate the platform, verify accounts, process purchases, prevent fraud, or comply with legal obligations.

• Authentication or messaging providers used for login verification or security communications.
• Technical providers used for media storage, delivery, moderation, or verification processes.
• Payment processors or intermediaries necessary for in-platform purchases.
• Authorities or legally entitled parties when required by law or a valid legal process.

8. Temporary processing and retention

Some data may be processed only temporarily in memory or for a short operational period where necessary to fulfill a real-time request, perform verification, or enforce safety controls. Other data may be retained for a longer but limited period where required for fraud prevention, dispute handling, account security, evidence preservation, legal compliance, or service integrity.

9. Data retention

We retain personal data for as long as reasonably necessary to provide the service, operate accounts, investigate abuse, resolve disputes, enforce our policies, preserve evidence when needed, and comply with applicable legal or contractual obligations.

10. Account deletion

Users may request deletion of their account and associated data through: https://hablapue.com/delete-account/.

Account deletion may involve deactivation, removal, or anonymization of certain data, while some records may be retained for a limited period where reasonably necessary for legal, security, fraud prevention, evidence, or rights-protection purposes.

11. Security

We implement reasonable technical, organizational, and operational safeguards to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

• Use of secure and encrypted transmissions where appropriate.
• Access controls over internal systems and data.
• Measures intended to detect fraud, abuse, and unauthorized activity.
• Reasonable review and improvement of security practices over time.

No system can guarantee absolute security, and users are also responsible for protecting their devices, credentials, and access methods.

12. Your rights

Depending on applicable law, you may request access to, correction of, or deletion of certain personal data.

For privacy-related requests, please contact: administrador@hablapue.com.

13. Third-party services

Some features may rely on third-party technical or operational services. Such services may be governed by their own terms and privacy policies.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The current version will be posted on this page with the updated effective date.

15. Contact

DAISSACA E.I.R.L
Habla Pue
Email: administrador@hablapue.com
Website: https://hablapue.com/